Shopping & Orders
Yes, we deliver Australia-wide. Whether you're located in Brisbane, Sydney, Melbourne, or beyond, we ship our rugs and flooring products directly to your doorstep using trusted courier services.
Most orders are dispatched within 1–3 business days. Delivery timeframes vary depending on your location, but typically range from 3–10 business days across Australia. You will receive tracking details once your order is on its way.
Absolutely! We have physical showrooms located at Brookside and Capalaba Shopping Centres in Brisbane. You're welcome to visit and experience the quality and textures firsthand.
We accept major credit and debit cards (Visa, Mastercard, AMEX), PayPal, and Afterpay for your convenience.
Yes, we offer a 14-day return policy on all online purchases, provided the item is unused and in its original condition. Please refer to our Returns Policy for full details.
Definitely! We offer custom rug resizing and cutting services. Please contact us before placing your order to discuss your requirements.
Rug Washing & Cleaning Services
Yes, we specialise in professional rug washing services, catering to handmade, Persian, wool, silk, synthetic, and machine-made rugs. Our team uses industry-leading techniques and safe products to restore the vibrancy of your rugs.
Prices depend on the size, material, and condition of the rug. Contact us or request a quote online, and we'll provide you with an accurate estimate based on your rug's details.
Generally, rug cleaning takes 7–10 business days, depending on the type of rug and the level of treatment required. We'll keep you updated throughout the process.
In most cases, yes. Our professional cleaning methods are highly effective at removing stubborn stains and odours. However, results can vary depending on the rug's material and the stain's age.
Flooring Installation Services
Yes, we offer professional flooring installation services, including hybrid flooring, laminate flooring, and vinyl options. Our team handles the full process - from measurement to installation.
We currently service Brisbane and surrounding suburbs. If you're unsure whether we can assist your location, please contact us for confirmation.
Absolutely. We offer free, no-obligation quotes for all flooring installation projects. Book a consultation through our website or call our friendly team.
General Questions
Yes, we source our rugs directly from trusted suppliers and artisans. Our collections include genuine hand-knotted, hand-tufted, and premium machine-made rugs made to the highest industry standards.
We recommend regular vacuuming, prompt attention to spills, and periodic professional cleaning to extend the life of your rug. Specific care instructions are provided with each rug.
Definitely! Our experienced team can assist you in selecting the perfect rug or flooring option to match your style, space, and budget. Feel free to contact us or visit our showrooms for personalised advice.